When your systems don't talk, your business pays for it
If your CRM data is unreliable, your automations are manual workarounds, or you're migrating from Salesforce or Dynamics and not sure where to start, we build the HubSpot implementations other partners don't take on, with more than 16 years experience.
Proven solutions, real results
See how mid-market and enterprise businesses across Australia, New Zealand, and the United States have moved from tangled systems to clean, integrated HubSpot setups - with the outcomes to show for it.
What we build
From CRM migrations and custom integrations to data architecture and AI services - every engagement is designed around what your business actually needs, not a one-size-fits-all package.
AI services
Practical AI built around how your team actually works - not a generic tool dropped on top of your existing stack. Our AI services are built around two streams:
Customer Journey AI: Custom assistants/agents, ROI-focused training packages, discovery & maturity assessments to elevate customer experiences from first interaction to loyalty.
Business Process AI: Data readiness, connector setup, role-aware AI training, ongoing advisory, and robust governance to enhance internal operations.
Change management is central—solutions are designed with the whole team in mind to ensure successful adoption and engagement, and we personalise your experience to ensure improved retention and practical outcomes.
Practical AI built around how your team actually works - not a generic tool dropped on top of your existing stack. Our AI services are built around two streams:
Customer Journey AI: Custom assistants/agents, ROI-focused training packages, discovery & maturity assessments to elevate customer experiences from first interaction to loyalty.
Business Process AI: Data readiness, connector setup, role-aware AI training, ongoing advisory, and robust governance to enhance internal operations.
Change management is central—solutions are designed with the whole team in mind to ensure successful adoption and engagement, and we personalise your experience to ensure improved retention and practical outcomes.
Custom integrations and configuration
When HubSpot needs to talk to your ERP, ticketing system, finance platform, or something completely bespoke, we build the connection.
We integrate HubSpot with your other systems — CRMs, ERPs, finance tools and more — so your business runs like a single, smart machine.
Our custom HubSpot integrations connect your platforms into a cohesive, automated tech stack that works for you — not the other way around. Whether you need a simple data sync or an enterprise-grade API solution, we design and build integrations that are secure, scalable, and purpose-built.
When HubSpot needs to talk to your ERP, ticketing system, finance platform, or something completely bespoke, we build the connection.
We integrate HubSpot with your other systems — CRMs, ERPs, finance tools and more — so your business runs like a single, smart machine.
Our custom HubSpot integrations connect your platforms into a cohesive, automated tech stack that works for you — not the other way around. Whether you need a simple data sync or an enterprise-grade API solution, we design and build integrations that are secure, scalable, and purpose-built.
CRM migration and onboarding
Migrating to HubSpot shouldn’t feel like open-heart surgery. Whether you're migrating from Salesforce, Microsoft Dynamics, Zoho, Pipedrive, or a jumbled mess of spreadsheets, we make the transition seamless. Our CRM migration services include full-funnel onboarding, architecture redesign, and hands-on enablement — so your new HubSpot CRM works the way your business does.
But here’s the thing: a CRM migration is never just about data. It’s about architecture, user experience, long-term scalability, and ensuring your team actually wants to use the thing. That’s where we come in.
We don’t just lift and shift — we rethink, rebuild and optimise.
Migrating to HubSpot shouldn’t feel like open-heart surgery. Whether you're migrating from Salesforce, Microsoft Dynamics, Zoho, Pipedrive, or a jumbled mess of spreadsheets, we make the transition seamless. Our CRM migration services include full-funnel onboarding, architecture redesign, and hands-on enablement — so your new HubSpot CRM works the way your business does.
But here’s the thing: a CRM migration is never just about data. It’s about architecture, user experience, long-term scalability, and ensuring your team actually wants to use the thing. That’s where we come in.
We don’t just lift and shift — we rethink, rebuild and optimise.
Custom membership portals
Whether you're managing patients, partners, members or investors, your audience expects more than a login screen and a welcome message. They expect self-service, real-time access, and a user experience that doesn’t feel like it’s stuck in 2009.
That’s where we come in. We design and build custom membership portals that do what your off-the-shelf platforms can’t — tailored UX, deep system integrations, and smart automation behind the scenes.
Not just pretty — powerful where it counts.
Whether you're managing patients, partners, members or investors, your audience expects more than a login screen and a welcome message. They expect self-service, real-time access, and a user experience that doesn’t feel like it’s stuck in 2009.
That’s where we come in. We design and build custom membership portals that do what your off-the-shelf platforms can’t — tailored UX, deep system integrations, and smart automation behind the scenes.
Not just pretty — powerful where it counts.
Data migrations
We migrate CRM, ERP, e-commerce and custom system data to HubSpot and other platforms — securely, accurately, and without breaking your business logic.
If you're moving data from Salesforce, NetSuite, Dynamics, spreadsheets or a bespoke platform, we deliver clean, documented data migrations tailored to your structure and goals.
Whether you’re switching CRMs, consolidating platforms, sunsetting legacy systems, or moving from a proprietary portal into HubSpot, we handle data migrations with precision and minimal disruption.
From anywhere. To anywhere. Cleanly.
We migrate CRM, ERP, e-commerce and custom system data to HubSpot and other platforms — securely, accurately, and without breaking your business logic.
If you're moving data from Salesforce, NetSuite, Dynamics, spreadsheets or a bespoke platform, we deliver clean, documented data migrations tailored to your structure and goals.
Whether you’re switching CRMs, consolidating platforms, sunsetting legacy systems, or moving from a proprietary portal into HubSpot, we handle data migrations with precision and minimal disruption.
From anywhere. To anywhere. Cleanly.
Data cleansing
We clean and optimise your CRM, ERP or marketing data — removing duplicates, fixing formats, and making your reports trustworthy again.
Dirty data isn’t just a nuisance — it’s expensive. It clogs up your CRM, breaks automations, confuses your sales team, and derails decision-making. Whether you’re prepping for a HubSpot rollout (link to CRM Migration and Onboarding), merging systems, or just tired of patchy records, our data cleansing services can help.
We don’t just clean — we correct, enrich, and future-proof.
We clean and optimise your CRM, ERP or marketing data — removing duplicates, fixing formats, and making your reports trustworthy again.
Dirty data isn’t just a nuisance — it’s expensive. It clogs up your CRM, breaks automations, confuses your sales team, and derails decision-making. Whether you’re prepping for a HubSpot rollout (link to CRM Migration and Onboarding), merging systems, or just tired of patchy records, our data cleansing services can help.
We don’t just clean — we correct, enrich, and future-proof.
Data lakes and architecture
When your data is scattered across CRMs, finance systems, and spreadsheets, reporting breaks down and teams work off different versions of the truth. We fix that at the architecture level. Create a central source of truth for reporting, golden records, and scalable integrations — with enablement for your team to manage and evolve it.
Your business runs on data — but too often it’s scattered across CRMs, finance systems, marketing platforms, and spreadsheets. When that happens, reporting feels impossible and teams waste time trying to reconcile different versions of the truth.
That’s where a cloud-native data lake comes in. By centralising your information into one scalable ecosystem, we create a single, trusted source of truth that unlocks powerful reporting, golden records, and future-ready integrations.
When your data is scattered across CRMs, finance systems, and spreadsheets, reporting breaks down and teams work off different versions of the truth. We fix that at the architecture level. Create a central source of truth for reporting, golden records, and scalable integrations — with enablement for your team to manage and evolve it.
Your business runs on data — but too often it’s scattered across CRMs, finance systems, marketing platforms, and spreadsheets. When that happens, reporting feels impossible and teams waste time trying to reconcile different versions of the truth.
That’s where a cloud-native data lake comes in. By centralising your information into one scalable ecosystem, we create a single, trusted source of truth that unlocks powerful reporting, golden records, and future-ready integrations.
Digital transformation and change management
Transformation doesn’t start with tech. It starts with people.
Digital transformation isn’t just a project — it’s a shift in how your business operates, connects, and grows. Whether you're implementing a new CRM, automating manual processes, or rethinking your entire customer journey, the technology is only half the story. The other half is change, and how well your people are supported through it.
We lead digital transformation projects that align your people, platforms, and processes, with change management that sticks. At Engaging.io, we blend deep technical know-how with practical change management strategies to make transformation stick.
Transformation doesn’t start with tech. It starts with people.
Digital transformation isn’t just a project — it’s a shift in how your business operates, connects, and grows. Whether you're implementing a new CRM, automating manual processes, or rethinking your entire customer journey, the technology is only half the story. The other half is change, and how well your people are supported through it.
We lead digital transformation projects that align your people, platforms, and processes, with change management that sticks. At Engaging.io, we blend deep technical know-how with practical change management strategies to make transformation stick.
Websites
We design and build custom HubSpot CMS websites that convert faster, scale easily, and give your team full control. No plugins, no patch jobs, no dev bottlenecks.
Your website should do more than look good. It should power your pipeline, reflect your brand, and adapt with your business. Whether you’re launching a new site or migrating from WordPress, we build websites on HubSpot CMS that are beautiful, flexible and optimised for performance.
Built for scale. Designed to convert. Made to last.
Whether you're launching a new brand, shifting strategy, or just tired of battling WordPress plugins every other week, we create HubSpot-powered websites that feel smooth, slick, and purpose-built for your business.
We design and build custom HubSpot CMS websites that convert faster, scale easily, and give your team full control. No plugins, no patch jobs, no dev bottlenecks.
Your website should do more than look good. It should power your pipeline, reflect your brand, and adapt with your business. Whether you’re launching a new site or migrating from WordPress, we build websites on HubSpot CMS that are beautiful, flexible and optimised for performance.
Built for scale. Designed to convert. Made to last.
Whether you're launching a new brand, shifting strategy, or just tired of battling WordPress plugins every other week, we create HubSpot-powered websites that feel smooth, slick, and purpose-built for your business.
Our story in a snapshot
Since 2009, we've been aligning humans and technology to help mid-market and enterprise businesses create better customer experiences and drive real outcomes.
We build HubSpot implementations for the problems mid-market and enterprise businesses actually face: fragmented data, disconnected systems, and migrations that need to stick long-term.
Our team of integration specialists and data architects works across Australia, New Zealand, and the United States - ranked among Australia's top 20 Great Places to Work four years running, because the team we've built is why the work holds up.

Engaging.io is an Elite HubSpot Solutions Partner with teams across North America, Australia, and New Zealand. We specialise in the complex end of HubSpot delivery: multi-system CRM migrations from Salesforce, Microsoft Dynamics, and Zoho, and custom integrations with ERPs, ticketing platforms, finance systems, and bespoke internal tools.
Our team holds HubSpot Academy accreditations in Advanced Implementation, Custom Integration, Solutions Architecture Design, Platform Enablement, and Onboarding. In 2025, we were named HubSpot JAPAC Partner of the Year.
We work across a range of industries, with deep experience in sports and entertainment, experience and travel, medical and health, education, finance, property and real estate, and restaurants and clubs.
Our client portfolio spans sports franchises across North America and Australia, medicinal providers, travel companies, educational institutions, and mid-market and enterprise B2B organisations operating across the United States, Canada, Australia, New Zealand, and beyond. If your business has a real integration challenge or a complex migration to manage, that's the kind of work we're built for.
Most HubSpot partners handle standard onboarding and basic configuration. We take on the implementations that are genuinely complex: multi-brand CRM migrations, enterprise-grade custom integrations, data lake architecture, and custom membership portals that connect to CRMs, ERPs, and internal systems.
We have been building HubSpot solutions since 2009, with teams across the United States, Australia, and New Zealand delivering for clients across North America and APAC. In 2025, we were recognised with HubSpot Impact Awards for Platform Migration and Product Excellence, and named JAPAC Partner of the Year.
We work with clients across North America, Australia, and New Zealand, with offices in the United States and Australia. Our team has delivered HubSpot implementations for organisations across both regions, from US-based sports and entertainment venues to APAC travel and hospitality businesses and global companies managing multi-region technology rollouts.
Every engagement starts with discovery. We spend time understanding how your teams actually work: your data structures, your existing systems, the manual workarounds that have built up over time, and where the real friction lives. That shapes everything that follows.
From there, we work across three layers at once: the technology (HubSpot and whatever it needs to connect to), the processes that need to change or be built around it, and the people who will use it every day. Getting the tech right is the straightforward part. Making sure your team understands it, trusts it, and actually uses it is where most implementations fail, and it's where we put a lot of our energy.
We handle the full scope: migration, integration, configuration, onboarding, and change management. Most clients work with us across multiple phases as their needs evolve, and many return when the next integration challenge or platform shift arrives.
Our teams are based across the United States, Australia, and New Zealand.
Yes - and it's one of the most common situations we deal with. Migrating a messy CRM to HubSpot without cleaning the data first just moves the problem. Our data cleansing and data migration services are designed to run together: we audit your existing records, remove duplicates, fix formatting, and reconcile contact and company data before anything moves across. The result is a HubSpot CRM your team can actually trust from day one.
Their HubSpot and inbound expertise are second to none. Not only did Engaging.io go above and beyond to assist us to meet multiple aggressive deadlines, they have always been able to provide fast, undivided attention especially in critical moments. We are impressed with the quality of work and dedication with the team at Engaging.io.
Eva Knutsson
Customer Communications Manager, Mortgage Choice
Having recently acquired several business units under our company umbrella, we knew it was going to be a tall order to integrate all our brands and multiple tech stacks into HubSpot. Fortunately, Engaging came highly recommended to us, and we could not have asked for a more supportive team to guide us through the process. From the outset, the team went out of their way to get to know our business and our needs, enabling them to design tailored solutions which were right for us. Michelle, Dani, Ralph, James (and the rest of the Engaging team) have always been very responsive, highly professional, extremely knowledgeable and just lovely people to work with. I would highly recommend working with the Engaging team if you have the chance.
Leigh Stirling
Revenue Systems & Project Manager, Experience Co
We've used Engaging.io services for the implementation of HubSpot as our new marketing automation platform. The project required HubSpot to be integrated with both our CRM and our Sales Enablement platforms. The Engaging.io team have not only completed the project on time and within budget, but they also demonstrated exceptional dedication and ingenuity throughout the engagement. It was a complex implementation and there hasn't been a single challenge they haven't been ale to solve for us. We are extremely grateful for their support and will definitely work with them again in the future.
Charlotte Cailleaux
Marketing Manager
We had a great experience working with Geff and the team at Engaging.io. From the outset, they approached the project with professionalism, curiosity, and a genuinely collaborative spirit. Their flexible, can-do attitude made it easy to navigate shifting requirements and timelines without friction, and their positive energy helped keep momentum up across the process. Geff in particular brought strong technical insight and creative execution to our design and development work, translating our brief into clean, effective templates and solutions that served both our brand and user needs. The wider team was consistently responsive, proactive, and thoughtful in their communication - always focused on outcomes, never stuck in process. Engaging.io operate with a rare mix of deep capability and grounded pragmatism. They feel like partners, not vendors, and it’s clear they take pride in doing excellent work while being good humans to work with. We’d gladly work with them again.
Mullen, F
Kind Medical
"Honestly, we had a huge project to complete in a very small amount of time, but I felt confident the entire time with Engaging. The expert team at Engaging has really changed our Marketing playing field, going above and beyond at every step of the way. I can’t wait to work with them again, and I can’t recommend them highly enough."
Anne-Marie Prince
Associate Manager Marketing Automation
Exceptionally well-organised team and operation who were able to deal with our multi-country-based team. A real pleasure working with them and they made what was a very tight timeline feel easy. Would highly recommend Engaging.io and would be keen to work with them again. Brilliant.
Matt Morgan
Cars24
The results speak for themselves - 85% improvement in customer satisfaction. This platform is game-changing for how we drive meaningful engagement.
Eva Knutsson
Customer Communications Manager, Mortgage Choice
Good work with good people
Trusted by sports franchises, healthcare providers, travel companies, education institutions, and mid-market to
enterprise businesses across Australia, North America and New Zealand for more than 16 years.
Experts choice
Named HubSpot JAPAC Partner of the Year and recognised across six award cycles, we are certified and specialise in the complex end of HubSpot implementations: multi-system integrations, CRM migrations, and custom builds other partners don't take on.
Proud to partner with
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