Cabcharge is a leading payment solutions provider in the Australian transport industry, facilitating seamless transactions for taxi and rideshare services. With a strong focus on innovation, Cabcharge aims to improve customer experience and operational efficiency through advanced technology solutions.
Cabcharge faced the challenge of siloed data in Dynamics 365, making it difficult for the sales teams to track their customer's needs. Manual processes and the lack of an intuitive CRM hindered scalability and efficiency. A seamless integration was essential to enhance sales performance and operational consistency.