Our client is a dynamic technology company with multiple Business Units (BUs) providing Point of Sale (POS) solutions and financial services. They aimed to consolidate and enhance their customer service processes by migrating six separate POS systems and integrating them into a centralised HubSpot Service Hub platform to create a seamless customer experience and scalable business operations.
This project had a six month timeline and implemented Service Hub at an Enterprise level, with a custom Jira integration delivered within the onboarding timeframe.